TERMS & CONDITIONS
Terms & Conditions
These Terms & Conditions govern your use of the Expanse Digital website and your engagement with our creative and performance services.
1. About Expanse Digital
Expanse Digital provides creative strategy, ad creative production, video ad production, creative testing support, performance insights and related services for D2C brands. By using this website or engaging our services, you agree to these terms.
2. Eligibility
You must provide accurate and complete information when applying or engaging with us, and you must have the authority to enter into the engagement on behalf of the business you represent.
3. Our Services
Depending on the engagement, services may include:
- Creative and offer diagnosis
- Ad creative strategy
- Creative concepts and hooks
- Static/carousel creative production
- Video ad production
- Creative testing setup
- Performance reporting tied to creative output
- Weekly performance review calls
- Related creative/performance support agreed as part of the client's scope
The exact scope varies by engagement and is confirmed with you before final pricing is agreed.
4. Scope & Deliverables
Deliverables depend on the agreed scope, your requirements, the source material available, the number of markets or ad accounts involved, testing cadence, and the level of support included. We do not commit to a fixed number of deliverables unless that number is specifically agreed in writing.
5. Client Responsibilities
As a client, you are responsible for:
- Providing accurate business information
- Providing required brand assets and source materials
- Providing access required for the agreed services
- Providing timely feedback and approvals
- Ensuring claims, product information, pricing and business information supplied to Expanse Digital are accurate
- Ensuring you have the rights and licenses to any materials you provide
6. Performance & Results
Expanse Digital does not guarantee:
- ROAS
- CPA
- CPL
- Revenue
- Leads
- Purchases
- Conversion rates
- Profit
- Any specific advertising or business outcome
Performance depends on factors including your offer, market, pricing, ad spend, landing page, product, audience, platform algorithms, competition, tracking and execution.
Results vary by offer, market, ad spend, and execution. No guarantee of leads, clients, or revenue is made or implied.
7. Pricing & Payment
Pricing is based on the scope agreed with you. The website states pricing "starts from ₹80,000/month". This is a starting price only; final pricing depends on the agreed scope and is confirmed before the engagement begins. Invoices are payable according to the agreed engagement terms.
8. Non-Refundable Services
ALL SERVICE FEES ARE NON-REFUNDABLE.
Once you have paid for a service engagement, the payment is non-refundable once the engagement has been confirmed, work has been scheduled, resources have been allocated, or service delivery has commenced.
Cancellation of an engagement does not automatically create an entitlement to a refund for amounts already paid. If you choose to stop working with Expanse Digital, cancellation will apply to future billing periods where applicable, subject to the agreed engagement terms, but previously paid service fees will not be refunded.
Nothing in this clause is intended to exclude any refund or consumer right that cannot legally be excluded under applicable law.
9. Intellectual Property
You retain ownership of the assets, brand materials and information you provide. Final approved deliverables produced for you are licensed or assigned to you for use in your advertising and marketing once the applicable fees have been paid, as agreed in your engagement.
Working files, internal frameworks, templates and processes used to create the work remain the property of Expanse Digital unless otherwise agreed in writing. Third-party stock footage, music, fonts, platforms, templates or other licensed materials remain subject to their respective licenses.
10. Confidentiality
Both parties will take reasonable steps to protect confidential business information shared during the engagement and will not disclose it to third parties except where necessary to deliver the services or where required by law.
11. Third-Party Platforms
Advertising and commerce platforms such as Meta, Google, Shopify and others are third-party platforms. Expanse Digital does not control their policies, availability, algorithms, ad approvals, pricing or account decisions, and is not responsible for outcomes caused by them.
12. Limitation of Liability
To the extent permitted by law, Expanse Digital is not liable for indirect or consequential losses, including lost profits, lost revenue or lost business opportunity. Where liability cannot be excluded, our total liability is limited to the fees paid by you for the services giving rise to the claim. Nothing here limits liability that cannot legally be limited.
13. Termination
Either party may end the engagement in line with the notice and terms agreed in the engagement. Termination does not create a refund entitlement for service fees already paid.
14. Changes to Services
Our services, processes, tools and workflows may evolve over time. We may update how services are delivered, provided the agreed scope continues to be met.
15. Governing Law
[GOVERNING LAW / JURISDICTION TO BE CONFIRMED]
16. Contact
Expanse Digital